Answers Before You Book Medical Transportation.

That is very common. You do not need to know the exact transportation type before calling. Tell us about the passenger’s mobility, comfort level, medical situation, pickup location, destination, and distance, and our team can help guide you toward the safest option.

Please try to give us at least 12 hours of advance notice when possible. We run a busy daily schedule, but when an urgent need comes up, we will do our best to fit your transport into the schedule. If you need CNA or nurse support, family ride-along space, or pet-in-kennel accommodations, please mention that when scheduling.

MTS accepts calls through our dispatch center and provides transportation availability for both local and long-distance needs.

Local service: Units are generally operational 24 hours per day, Monday through Saturday, including holidays. Sunday service may be available by special arrangement.

Long-distance service: Long-distance transportation is available 24 hours a day, 7 days a week, including holidays.

Yes. MTS provides local non-emergency medical transportation throughout Utah for medical appointments, dialysis, therapy, rehabilitation visits, hospital discharges, errands, assisted living transportation, care facility transfers, and other local transportation needs.

Yes. MTS helps wheelchair users travel safely for doctor visits, dialysis, rehabilitation appointments, hospital discharge, assisted living transportation, care facility transfers, errands, and other non-emergency transportation needs.

Yes. Stretcher and gurney transportation is available for passengers who need to lie down, require extra positioning support, or are not able to safely travel seated in a standard vehicle or wheelchair.

Yes. MTS provides long-distance and state-to-state medical transportation, especially across Utah and the Western U.S., for patients moving closer to family, transferring between care facilities, returning home, or needing safer travel over a longer distance.

We offer ambulatory, wheelchair, and stretcher transportation for local needs. For long-distance trips, patients commonly travel by stretcher or gurney for comfort and safety. Equipment is secured in our vehicles using specialized lock systems and restraints designed to help protect clients during transport.

Yes. MTS can help patients travel safely from the hospital to home, rehabilitation, assisted living, skilled nursing, memory care, or another care facility. Please call as early as possible so we can help coordinate timing with the discharge process.

Yes. Recurring dialysis transportation may be scheduled in advance. Because dialysis appointments often happen several times per week, we recommend calling ahead so our team can help set up a reliable schedule.

Yes. MTS works with families, assisted living communities, rehabilitation centers, skilled nursing facilities, and care teams for appointments, transfers, therapy visits, discharge transportation, and other transportation needs.

Yes. MTS provides supportive door-to-door assistance. Our team helps passengers safely get to the vehicle, secure them for transport, and assist them into the destination when the ride is complete.

Yes. Family members are welcome to ride along with the passenger at no additional cost.

Depending on the trip and vehicle setup, up to 1-2 family members may be able to accompany the passenger. Please mention any ride-along needs when scheduling so our team can confirm the best transportation setup.

Yes. When additional care support is needed, MTS can coordinate contracted CNA or nurse assistance for the transport.

CNA and nurse fees are included with the transportation quote, so families understand the full cost before the ride is scheduled.

Pets may be allowed when needed, provided they travel safely in a kennel. Please let us know about any pet transportation needs when scheduling so we can confirm the details in advance.

Yes. Our company vans carry oxygen on board for clients who may need it during transport.

In most cases, Medicare, Medicaid, and personal insurance do not cover the cost of our non-emergency medical transportation services.

In Utah, Medicaid transportation is generally handled through an approved carrier contracted with the state. MTS is also approved through certain low-income programs, including FlexCare / New Choice Waiver.

Please call us for more information. We can help you understand what options may apply to your situation.

We accept Visa, MasterCard, Discover, American Express, bank debit cards, personal checks, and cash.

Payment is generally expected at the time of transport. For clients who use us regularly, monthly invoicing may be available.

Mobility Transportation Services carries mandatory coverage of $1.5 million single-limit liability and $1.0 million general liability on our vans. We are licensed to drive within Salt Lake City boundaries as well as Salt Lake International Airport.

At the time of hire, drivers are trained by company leadership to meet MTS safety and care standards. Training includes working with clients who may be living with Alzheimer’s, dementia, mental health concerns, or other special needs.

All MTS drivers go through an extensive background check with the State of Utah as well as a 10-year background check through the Salt Lake Airport Authority. Drivers must have an excellent driving record and pass a drug test at the time of hire.

We also update driver records regularly and may conduct random drug testing as needed.